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Privacy, Terms and Accessibility

Privacy Policy

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At CopeAbility Counselling, we respect your privacy and are committed to protecting any information you share with us. Currently, our website collects only the information you provide for our email subscriber list, which is solely used for updates, news, and service announcements.

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We will not share or sell your email address with any third party without your explicit consent. You may unsubscribe from our list at any time by following the link in any of our emails or contacting us directly.

This privacy policy applies exclusively to this website and email collection. CopeAbility Counselling operates in Ontario, Canada, and adheres to all applicable privacy regulations for email collection and communication.

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Please note: We do not collect or store personal health information on this website. For questions or concerns about our privacy practices, please reach out through our contact page.

Accessibility Statement​

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At CopeAbility Counselling, we are committed to making our website accessible to everyone, including people with disabilities. We believe in inclusion, and we strive to ensure that our services and information are accessible to all users in a way that respects dignity, independence, and equal opportunity.

Accessibility Standards We are working to meet or exceed accessibility standards set out by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our website has been designed to be compatible with a wide range of assistive technologies, including screen readers, magnifiers, and voice recognition software.

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Steps We’ve Taken To support accessibility, we have:

  • Used clear, straightforward language wherever possible.

  • Structured our content with headings, lists, and accessible link descriptions.

  • Added alternative text for images and other non-text elements.

  • Ensured sufficient color contrast for readability.

  • Provided keyboard navigability for our interactive features.

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Continuous Improvement We are continually seeking to improve our website’s accessibility. As new technologies and standards emerge, we are committed to integrating best practices to serve all of our users effectively. We regularly review our website and consult accessibility resources to make ongoing improvements.

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Contact Us If you have any questions, feedback, or encounter any barriers on our site, please reach out to us. We value your feedback and are dedicated to making adjustments to improve accessibility for all.

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​​​Terms of Service

Effective Date: November 13th, 2024

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Welcome to Copeability Counselling(“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website copeability.ca (“the Website”). By accessing or using the website you agree to comply with and be bound by these terms.

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1. Acceptance of Terms

By using the Website, you agree to abide by these Terms. If you do not agree to these Terms, please refrain from using the Website.

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2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Website. We encourage you to review these Terms regularly to stay informed of any updates.

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3. Eligibility

By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to agree to these Terms. If you are under 18, you may only use the Website and Services with the consent of a parent or guardian.

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4. Services Provided

This website advertises counselling services, including individual, couples, and caregiver counselling. For more information or to inquire about availability, please contact us directly.The content and tools provided are for informational and support purposes only, and they do not constitute medical, legal, or professional advice.

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5. Privacy and Data Protection

We value your privacy. For information on how we collect, use, and protect your personal information, please refer to our [Privacy Policy](link to privacy policy).

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6. Intellectual Property

All content on the Website, including text, images, graphics, videos, logos, and trademarks, is the property of Kenya Christine Charles, Copeability Counselling or its licensors and is protected by intellectual property laws. You may not copy, distribute, modify, or create derivative works of any content without prior written permission.

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7. Disclaimers

  • No Professional Advice: The information provided on the Website is for general informational purposes only. It does not constitute professional or medical advice, diagnosis, or treatment.

  • No Guarantees: We make no guarantees regarding the effectiveness or outcomes of the Services. Your experience may vary.

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8. Limitation of Liability

To the maximum extent permitted by law, Copeability Counselling shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website. This includes, but is not limited to, any loss of data, revenue, or goodwill.

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9. Termination

We may suspend or terminate your access to the Website at our sole discretion, without notice, if we believe you have violated these Terms. You may terminate your account at any time by contacting us.

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10. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of laws principles. Any legal action or proceeding related to these Terms must be brought exclusively in the courts located in Ontario.

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11. Indemnification

You agree to indemnify, defend, and hold harmless Copeability Counselling, its affiliates, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Website or Services or your violation of these Terms.

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12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

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13. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

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